{"id":24705,"date":"2022-08-29T16:16:37","date_gmt":"2022-08-29T16:16:37","guid":{"rendered":"https:\/\/gajostest.a2hosted.com\/?page_id=24705"},"modified":"2026-06-23T13:44:32","modified_gmt":"2026-06-23T11:44:32","slug":"alternativne-riesenie-sporov","status":"publish","type":"page","link":"https:\/\/gajos.sk\/eshop\/alternativne-riesenie-sporov\/","title":{"rendered":"Alternat\u00edvne rie\u0161enie sporov"},"content":{"rendered":"<p class=\"has-text-align-left\"><strong>(bod 11. V\u0161eobecn\u00fdch obchodn\u00fdch podmienok)<\/strong><\/p>\n<p>11.1 Kupuj\u00faci ako spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 pred\u00e1vaj\u00facemu \u017eiados\u0165 o\u00a0n\u00e1pravu (a to emailom na adresu predajna@gajos.sk, alebo na adresu s\u00eddla pred\u00e1vaj\u00faceho GAJOS, s.r.o., so s\u00eddlom M. Pi\u0161\u00fata 4022, 031 01 Liptovsk\u00fd Mikul\u00e1\u0161.), ak medzi kupuj\u00facim ako spotrebite\u013eom a\u00a0pred\u00e1vaj\u00facim vznikne spor z\u00a0uplatnenia pr\u00e1v zo zodpovednosti za vady alebo ak sa spotrebite\u013e domnieva, \u017ee pred\u00e1vaj\u00faci poru\u0161il in\u00e9 pr\u00e1va kupuj\u00faceho ako spotrebite\u013ea. Pred\u00e1vaj\u00faci informuje kupuj\u00faceho ako spotrebite\u013ea na trvanlivom m\u00e9diu o\u00a0pr\u00edslu\u0161n\u00fdch subjektoch alternat\u00edvneho rie\u0161enia sporov, ak pred\u00e1vaj\u00faci odpovedal zamietavo na \u017eiados\u0165 o\u00a0n\u00e1pravu. Kupuj\u00faci ako spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 pod\u013ea ust. \u00a7 11 ods. 3 a \u00a7 12 z\u00e1kona \u010d. 391\/2015 Z.z. n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu (\u010falej v\u00a0texte bodu 11 v\u0161eobecn\u00fdch obchodn\u00fdch podmienok len ako <strong>\u201en\u00e1vrh\u201c<\/strong>) subjektu alternat\u00edvneho rie\u0161enia sporov, ak pred\u00e1vaj\u00faci na \u017eiados\u0165 o\u00a0n\u00e1pravu pod\u013ea prvej vety odpovedal zamietavo alebo na \u0148u neodpovedal do 30 dn\u00ed odo d\u0148a jej odoslania.<\/p>\n<p>11.2 N\u00e1vrh pod\u00e1va kupuj\u00faci ako spotrebite\u013e pr\u00edslu\u0161n\u00e9mu subjektu alternat\u00edvneho rie\u0161enia sporov; mo\u017enos\u0165 obr\u00e1ti\u0165 sa na s\u00fad t\u00fdm nie je dotknut\u00e1. Subjektom alternat\u00edvneho rie\u0161enia sporov je:<\/p>\n<p>&#8211; \u00a0\u00a0\u00a0\u00a0 Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia (<a href=\"http:\/\/www.soi.sk\" rel=\"nofollow noopener\" target=\"_blank\">www.soi.sk<\/a>), alebo<\/p>\n<p>&#8211; \u00a0\u00a0\u00a0\u00a0 opr\u00e1vnen\u00e1 pr\u00e1vnick\u00e1 osoba zap\u00edsan\u00e1 v\u00a0zozname pod\u013ea \u00a7 5 ods. 2 z\u00e1kona \u010d. 391\/2015 Z.z., t.j. v zozname subjektov alternat\u00edvneho rie\u0161enia sporov veden\u00e9ho Ministerstvom hospod\u00e1rstva Slovenskej republiky, ktor\u00fd je pr\u00edstupn\u00fd na webovom s\u00eddle Ministerstva hospod\u00e1rstva Slovenskej republiky na <a href=\"https:\/\/www.mhsr.sk\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.mhsr.sk<\/a>. (v sekcii obchod \u2013 ochrana spotrebite\u013ea \u2013 alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00fdch sporov)<\/p>\n<p>11.3 Ak s\u00fa na alternat\u00edvne rie\u0161enie sporu pr\u00edslu\u0161n\u00e9 viacer\u00e9 subjekty alternat\u00edvneho rie\u0161enia sporov, pr\u00e1vo vo\u013eby, ktor\u00e9mu z nich pod\u00e1 n\u00e1vrh, m\u00e1 kupuj\u00faci ako spotrebite\u013e.<\/p>\n<p>11.4 N\u00e1vrh pod\u013ea bodu 11.2 t\u00fdchto v\u0161eobecn\u00fdch obchodn\u00fdch podmienok mus\u00ed obsahova\u0165:<\/p>\n<p>a) meno a\u00a0priezvisko kupuj\u00faceho ako spotrebite\u013ea, adresu na doru\u010dovanie, elektronick\u00fa adresu a telefonick\u00fd kontakt, ak ich m\u00e1,<\/p>\n<p>b) presn\u00e9 ozna\u010denie pred\u00e1vaj\u00faceho,<\/p>\n<p>c) \u00fapln\u00fd a zrozumite\u013en\u00fd opis rozhoduj\u00facich skuto\u010dnost\u00ed,<\/p>\n<p>d) ozna\u010denie, \u010doho sa kupuj\u00faci ako spotrebite\u013e dom\u00e1ha,<\/p>\n<p>e) d\u00e1tum, kedy sa kupuj\u00faci ako spotrebite\u013e obr\u00e1til na pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu a inform\u00e1ciu, \u017ee pokus o vyrie\u0161enie sporu priamo s pred\u00e1vaj\u00facim bol bezv\u00fdsledn\u00fd,<\/p>\n<p>f) vyhl\u00e1senie o tom, \u017ee vo veci nebol zaslan\u00fd rovnak\u00fd n\u00e1vrh in\u00e9mu subjektu alternat\u00edvneho rie\u0161enia sporov, nerozhodol vo veci s\u00fad alebo rozhodcovsk\u00fd s\u00fad, vo veci nebola uzavret\u00e1 dohoda o medi\u00e1cii ani nebolo vo veci ukon\u010den\u00e9 alternat\u00edvne rie\u0161enie sporu sp\u00f4sobom pod\u013ea \u00a7 20 ods. 1 p\u00edsm. a) a\u017e e) z\u00e1kona \u010d. 391\/2015 Z.z.<\/p>\n<p>K\u00a0n\u00e1vrhu kupuj\u00faci ako spotrebite\u013e prilo\u017e\u00ed doklady s\u00favisiace s predmetom sporu, ktor\u00e9 preukazuj\u00fa skuto\u010dnosti uveden\u00e9 v n\u00e1vrhu.<\/p>\n<p>11.5 N\u00e1vrh mo\u017eno poda\u0165 v listinnej podobe, elektronickej podobe alebo \u00fastne do z\u00e1pisnice, ak pravidl\u00e1 alternat\u00edvneho rie\u0161enia sporov subjektu alternat\u00edvneho rie\u0161enia sporov neustanovuj\u00fa inak. Na podanie n\u00e1vrhu m\u00f4\u017ee kupuj\u00faci ako spotrebite\u013e vyu\u017ei\u0165 formul\u00e1r ktor\u00fd je dostupn\u00fd na webovom s\u00eddle Ministerstva hospod\u00e1rstva Slovenskej republiky na <a href=\"https:\/\/www.mhsr.sk\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.mhsr.sk<\/a>, a\u00a0webovom s\u00eddle ka\u017ed\u00e9ho subjektu alternat\u00edvneho rie\u0161enia sporov.<\/p>\n<p>11.6 Kupuj\u00faci ako spotrebite\u013e m\u00f4\u017ee poda\u0165 n\u00e1vrh aj prostredn\u00edctvom platformy pre alternat\u00edvne rie\u0161enie sporov, ktor\u00e1 je pr\u00edstupn\u00e1 na <a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\" rel=\"nofollow noopener\" target=\"_blank\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>(bod 11. V\u0161eobecn\u00fdch obchodn\u00fdch podmienok) 11.1 Kupuj\u00faci ako spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 pred\u00e1vaj\u00facemu \u017eiados\u0165 o\u00a0n\u00e1pravu (a to emailom na adresu predajna@gajos.sk, alebo na adresu s\u00eddla pred\u00e1vaj\u00faceho GAJOS, s.r.o., so s\u00eddlom M. Pi\u0161\u00fata 4022, 031 01 Liptovsk\u00fd Mikul\u00e1\u0161.), ak medzi kupuj\u00facim ako spotrebite\u013eom a\u00a0pred\u00e1vaj\u00facim vznikne spor z\u00a0uplatnenia pr\u00e1v zo zodpovednosti za vady alebo ak sa spotrebite\u013e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-24705","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"acf":[],"_links":{"self":[{"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/pages\/24705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/comments?post=24705"}],"version-history":[{"count":4,"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/pages\/24705\/revisions"}],"predecessor-version":[{"id":359831,"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/pages\/24705\/revisions\/359831"}],"wp:attachment":[{"href":"https:\/\/gajos.sk\/eshop\/wp-json\/wp\/v2\/media?parent=24705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}